DEALING WITH DIFFICULT PEOPLE, A SKILL NEEDED FOR ALL LEADERS
When asked what he considered the most valuable skill in employees, John D. Rockefeller once replied, “The ability to get along with people!”
One of the most important skills needed to succeed in leadership is; knowing how to handle troublemakers. If you learn how to deal with difficult people early on, then you’ll be able to pour more energy into service rather than needless conflicts.
Troublemakers come in all shapes:
• THE SHERMAN TANK – will run over you if you let him.
• THE MEGAPHONE – will talk your ear off.
• THE BUBBLE BUSTER – deflates everyone’s enthusiasm.
• THE VOLCANO – has a temper like Mt. St. Helens.
• THE CRY BABY – is a chronic complainer holds a pity party.
• THE NIT PICKER – is the unappeasable perfectionist.
• THE SPACE CADET – is on a different wavelength.
What should you do with these types? Here are FOUR methods you can model through your leadership life:
1. Realize you can’t please everybody. Even God can’t do that! One wants rain while the other sunshine.
2. Refuse to play their game. Learn to say no to unrealistic expectations. Confront them by “telling the truth in love.”
3. NEVER retaliate. It only lowers you to their level.
4. Wish them well. It will help both of you. Let God handle them.
Make this Bible verse your goal during your leadership, “If it is possible, as far as it depends on you, live at peace with everyone.